Terms of sale

The service. A live video call of about 5 minutes between your child and a character (Saint Nicholas, Sinterklaas or Santa) brought to life by artificial intelligence, on the website or in the app. The character is not a real person.
Price and payment. 15 € including VAT per call, paid online through Stripe, or Mollie if Stripe is unavailable (Bancontact, card, Apple Pay, Google Pay, iDEAL…). The price shown at the time of purchase is the price that applies. On allosaintnicolas.ch (Switzerland), the call costs 15 CHF, final price, paid by card or TWINT.
The video message. 7 € including VAT. On allosaintnicolas.ch (Switzerland): 7 CHF, final price. Saint Nicholas records a message of about a minute for your child, based on what you write; the video is made on your device and we don't keep it. The link is valid for 60 days; if the recording is cut, you can start again twice within 30 minutes. You can withdraw within 14 days as long as the message has not been recorded; once the message has been fully recorded at your express request, the right of withdrawal ends.
The call link. After payment, you receive a personal link, on screen and by e-mail, valid for 60 days. Keep it to yourself: anyone who has it can start the call. One link is for one call.
If the call goes wrong. If the call drops or does not start because of a technical problem, you can restart it for free twice within 30 minutes of the first start, for the time that was left (at least 2 minutes). If the call remains impossible because of us, we offer you a new call or a refund, as you prefer: write to contact@allosaintnicolas.be. A link that was never used is refunded on request.
Right of withdrawal. You have 14 days after purchase to change your mind, without giving a reason, with the « Withdraw from contract here » link, at the bottom of every page and in the e-mail of your purchase, or by writing to us at contact@allosaintnicolas.be (you can use the form below); we refund you within 14 days. To be able to call straight away, you expressly ask, at payment, for the call to be able to take place within this period. In that case, if you withdraw after the call has started, we only refund the unused part, in proportion to the length of the call; and once the call has been fully provided, you no longer have a right of withdrawal (Belgian Code of Economic Law, art. VI.53, 1°). A call that drops for a technical reason is restarted for free (point 4) rather than refunded. [articles exacts à faire vérifier par un juriste]
During the call. An adult stays next to the child. The service is designed for children aged about 2 to 12. Saint Nicholas never promises a specific gift. He may misunderstand or make mistakes: you can hang up at any time.
Forbidden use. Do not use the service to make the character say shocking things, do not record it to misuse it, and do not try to get around the payment or disrupt the service.
Liability. We do our best to keep the call available and of good quality, but cannot guarantee that there will never be an outage (network, providers). Nothing in these terms limits the rights the law gives you as a consumer.
Personal data. See the privacy policy.
Complaints and disputes. Write to contact@allosaintnicolas.be first; we answer within 7 days. If there is no solution, you can turn for free to the Belgian Consumer Mediation Service (mediationconsommateur.be). If you live in another EU country, the European Consumer Centre of your country can also help you for free. Belgian law applies, without depriving you of the protection given by the law of your country of residence.

Seller : Brice Lecrenier – Allô Saint-Nicolas · Boulevard Bischoffsheim 39, 1000 Bruxelles, Belgique · BCE 1043.285.280 · TVA BE1043.285.280 · contact@allosaintnicolas.be

Model withdrawal form

To copy into an e-mail to contact@allosaintnicolas.be, only if you wish to withdraw.

Model withdrawal form
(complete and return this form only if you wish to withdraw from the contract)
— To Brice Lecrenier – Allô Saint-Nicolas, Boulevard Bischoffsheim 39, 1000 Bruxelles, Belgique, contact@allosaintnicolas.be:
— I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service (*):
— Ordered on (*)/received on (*):
— Name of consumer(s):
— Address of consumer(s):
— Signature of consumer(s) (only if this form is notified on paper):
— Date:
(*) Delete as appropriate.